Version 7.0 Final
Effective Date: November 4, 2025
⚠️ Important Notice: These Terms of Service govern your use of TrueVow's services. By clicking "I Accept," creating an account, or using our Services, you irrevocably, unconditionally, and expressly agree to be bound by these Terms, including mandatory arbitration in Zurich, Switzerland. If you do not agree, do not use our services.
RECITALS
WHEREAS, TrueVow Global Tech FZE LLC (UAE), a limited liability company duly organized and existing under the laws of the United Arab Emirates (UAE), with its registered office at Dubai South, Dubai, UAE, is engaged in the business of providing deterministic, rule-based, non-AI software automation services to licensed legal professionals in the United States;
WHEREAS, TrueVow Global Technologies Holdings Ltd. (Nevis), a limited liability company organized under the laws of Nevis, Federation of Saint Kitts and Nevis, holds all intellectual property rights in and to the TrueVow platform;
WHEREAS, TrueVow Global Technologies (USA) Inc. (Wyoming), a corporation organized under the laws of the State of Wyoming, engages solely in passive marketing activities within the United States and assumes no contractual, operational, financial, or legal obligations under this Agreement;
WHEREAS, the User ("Firm," "you," "your," "Customer") is a licensed attorney in good standing under the laws of one or more U.S. jurisdictions and desires to access and use the Services subject to the terms and conditions herein;
WHEREAS, the parties desire to define their respective rights, obligations, liabilities, and limitations with respect to the provision and use of the Services, including but not limited to matters of data handling, intellectual property, confidentiality, dispute resolution, and compliance with applicable laws;
NOW, THEREFORE, in consideration of the mutual covenants, promises, terms, and conditions set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:
1.1 Binding Agreement. By clicking "I Accept," creating an account, making payment, or otherwise accessing or using TrueVow's services (the "Services"), you irrevocably, unconditionally, and expressly accept and agree to be bound by:
1.2 Authority to Bind. If you are entering into these Terms on behalf of a law firm, corporation, partnership, or other legal entity, you represent and warrant that you have the full legal authority to bind such entity to these Terms.
1.3 No Use Without Acceptance. If you do not agree to all of the foregoing, you are not authorized to access or use the Services in any manner whatsoever.
1.4 Continued Use = Continued Acceptance. Your continued use of the Services following any amendment to these Terms constitutes your ratification, reaffirmation, and acceptance of such amendments.
1.5 Electronic Signature. Your electronic acceptance (click-wrap) constitutes a valid and binding signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and equivalent state laws.
2.1 "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. For the avoidance of doubt, TrueVow Global Technologies Holdings Ltd. (Nevis) and TrueVow Global Technologies (USA) Inc. (Wyoming) are Affiliates of TrueVow Global Tech FZE LLC (UAE), but only the latter is a party to this Agreement.
2.2 "Agreement" means these Terms of Service, the Master Services Agreement, the Privacy Policy, and any Order Form executed by the parties, all as may be amended from time to time.
2.3 "Ancillary ML Tools" means third-party software components, libraries, APIs, or microservices that employ machine learning, statistical models, heuristic algorithms, or rule-based automation exclusively for non-legal, operational, infrastructural, or developmental purposes, including but not limited to speech-to-text transcription, text-to-speech synthesis, voice activity detection, authentication flows, database operations, AI-assisted software development, data routing, network optimization, and system monitoring.
2.4 "Authorized User" means a licensed attorney or staff member under direct supervision of a licensed attorney, explicitly authorized by the Firm to access the Services.
2.5 "Benjamin" means the deterministic, Finite State Machine (FSM)-based intake automation engine.
2.6 "Booking" means a completed intake interaction initiated by a live human caller, self-identifying within Firm's selected practice areas, providing explicit consent to contact, and resulting in the creation of a calendar event or lead record in Firm's designated system.
2.7 "Confidential Information" includes all non-public information disclosed by or on behalf of either party, including but not limited to: (a) all data protected by attorney-client privilege or work-product doctrine; (b) call audio, transcripts, metadata, prompts, scripts, session logs, and blockchain certificates; (c) business plans, pricing models, and technical documentation; and (d) any information marked "confidential," "privileged," or "work product." The fact that TrueVow processes data on behalf of Firm shall not waive any applicable privilege.
2.8 "Core Logic" means the finite-state-machine (FSM) engine that governs call flow, lead qualification, practice-area routing, and booking creation. The Core Logic operates exclusively via pre-defined, attorney-configurable rules and does not employ, incorporate, or rely upon generative artificial intelligence, large language models (LLMs), probabilistic inference engines, adaptive learning systems, or any form of machine learning that generates novel legal content, predicts case outcomes, or exercises legal judgment.
2.9 "Customer" or "Firm" means the law firm, attorney, or legal entity using the Services.
2.10 "Customer Data" or "Firm Data" means any data, files, recordings, transcripts, metadata, or inputs uploaded, generated, or transmitted by or on behalf of Firm in connection with the Services.
2.11 "Draft™" means the compliance validation module that validates completed legal documents against attorney-configured validation rules.
2.12 "Founding Member" means a Customer who meets the eligibility criteria defined in Section 13.
2.13 "Intake™" means the lead qualification and consultation booking module.
2.14 "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, mask work rights, moral rights, and all other intellectual or industrial property rights, whether registered or unregistered, and all applications and renewals thereof, in any jurisdiction worldwide.
2.15 "MSA" means the Master Service Agreement executed between you and TrueVow.
2.16 "PE" or "Permanent Establishment" has the meaning ascribed in the OECD Model Tax Convention and the U.S.–UAE Income-Tax Treaty.
2.17 "PHI" means Protected Health Information as defined under HIPAA.
2.18 "Qualified Booking" means a Booking that meets all criteria in Section 5.7.
2.19 "Services" means Intake™, Draft™, Settle™, Verify™, and Connect™ (upon launch), including all associated features, documentation, APIs, and Ancillary ML Tools.
2.20 "Settle™" means the data visualization tool displaying historical settlement ranges derived exclusively from public records and anonymized contributions.
2.21 "Sub-Processors" means third-party vendors engaged by TrueVow to provide infrastructure, telephony, payment processing, identity management, or other support services, as listed in Schedule A.
2.22 "U.S. Person" means any natural or legal person subject to U.S. federal income-tax jurisdiction.
2.23 Interpretation. The headings herein are for convenience only. The word "including" means "including without limitation." All obligations that by their nature should survive termination or expiration shall so survive.
3.1 Contracting Party. This Agreement is entered into solely between Firm and TrueVow Global Tech FZE LLC (UAE), a limited liability company organized under the laws of the United Arab Emirates, with its registered office at Dubai South, Dubai, UAE ("TrueVow" or "Provider"). Provider is the sole entity providing the Services and the sole counterparty to this Agreement.
3.2 Marketing Entity. TrueVow Global Technologies (USA) Inc. (Wyoming) performs passive marketing activities only within the United States. It is not a party to this Agreement, does not provide the Services, and assumes no liability or obligation hereunder.
3.3 IP Holding Entity. TrueVow Global Technologies Holdings Ltd. (Nevis) is the passive intellectual property holding entity. All intellectual property embodied in or related to the Services is owned by the Nevis entity. The Nevis entity is not a party to this Agreement.
3.4 IP License. TrueVow Global Technologies Holdings Ltd. (Nevis) has granted TrueVow Global Tech FZE LLC (UAE) an exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, commercialize, sublicense, and enforce all intellectual property necessary to provide the Services to Customer under this Agreement.
3.5 No Agency or Partnership. Nothing herein shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties. Firm is an independent contractor.
4.1 Eligibility. By accessing or using the Services, Firm represents and warrants that: (a) it is a licensed attorney in good standing with a U.S. state bar or an authorized employee/agent of a U.S. law firm; (b) it has full legal authority to bind its firm to this Agreement; and (c) its use of the Services complies with all applicable rules of professional conduct, including but not limited to ABA Model Rule 5.3 and analogous state provisions regarding supervision of non-lawyer assistants.
4.2 Professional Responsibility. Firm acknowledges that TrueVow constitutes a non-lawyer assistant within the meaning of applicable ethics rules. Firm retains sole and exclusive responsibility for: (a) supervising TrueVow's activities; (b) verifying the accuracy, completeness, and appropriateness of all outputs prior to use in legal representation; (c) ensuring compliance with all ethical, statutory, and regulatory obligations; and (d) maintaining independent calendaring, conflict-checking, and compliance systems.
⚠️ Professional Responsibility: You acknowledge that you are solely responsible for compliance with all applicable state bar rules, ABA Model Rules of Professional Conduct, and ethical obligations related to client intake, conflicts of interest, advertising, and fee arrangements. TrueVow is NOT a law firm and does NOT provide legal advice.
4.3 Data Accuracy. Firm is solely responsible for the accuracy and legality of all data it uploads or causes to be processed through the Services.
5.1 Core Service Promise. The Core Logic of the TrueVow platform operates via deterministic, rule-based finite-state machines. No generative artificial intelligence, large language models, probabilistic inference engines, or machine learning models are employed in the Core Logic for the purpose of legal qualification, case assessment, document drafting, or settlement prediction.
5.2 Permitted Ancillary ML Tools. TrueVow may integrate Ancillary ML Tools (as defined in Section 2.3) solely for non-legal, operational functions. All such tools:
5.3 Vendor Pass-Through. All Ancillary ML Tools are governed by the respective vendor's terms of service, privacy policies, and service-level agreements, which are incorporated herein by reference. TrueVow passes through all limitations of liability, disclaimers, indemnities, and data-use restrictions imposed by such vendors.
5.4 Customer Assumption of Risk. Firm expressly acknowledges and agrees that:
5.5 Opt-Out Right. Firm may disable any Ancillary ML Tool at any time via Settings > Integrations in its account dashboard. Upon deactivation, fallback mechanisms shall apply.
TrueVow Intake™:
A "Qualified Booking" must satisfy ALL of:
Non-Qualified Bookings (you do NOT pay for these):
TrueVow Draft™ is a compliance validation tool that validates completed legal documents against attorney-configured validation rules. DRAFT runs locally on your device (zero-knowledge architecture - your document never leaves your system) and works with ANY document format (Word, PDF, Google Docs, etc.). You prepare documents in your preferred tools and use DRAFT only for compliance validation before filing.
Step 1: You prepare your document in your preferred tool (Word, Google Docs, etc.)
Step 2: You run DRAFT compliance validator (browser extension or desktop app)
Step 3: DRAFT validates your document locally against your configured rules
Step 4: DRAFT returns validation results (red/yellow/green flags for missing critical factors)
Step 5: You independently verify all validation results and fix any issues
Step 6: You file your document
Important: DRAFT does NOT require you to use its UI/UX for document creation. You use your preferred tools and DRAFT only for compliance validation.
Validation Results Are Advisory Only: DRAFT validation results are advisory only and do NOT guarantee document accuracy, completeness, legal sufficiency, citation accuracy, local rule compliance, or court acceptance. You must independently verify all validation results before filing.
Attorney Responsibilities:
Reliance on DRAFT™ validation results without independent verification is a breach of your ethical duty of competence (ABA Model Rule 1.1). Validation results are advisory only and must be independently verified by you before filing.
You may NOT:
YOU INDEMNIFY TRUEVOW AGAINST ALL CLAIMS ARISING FROM:
TrueVow Settle™ displays historical settlement ranges from public dockets and anonymized contributions; it does not predict future outcomes. Settle™ is an anonymous settlement-visualisation tool; no PHI or client identifiers are stored. Settle™ levels the playing field against proprietary insurer databases (e.g., Colossus).
SETTLE is designed to comply with:
SETTLE™ does NOT:
SETTLE™ only processes: Non-PHI, non-privileged statistical data submitted by attorneys or taken from publicly available verdict records. All computations represent descriptive statistics, not predictions or outcomes.
Data Collection Model:
Firm agrees NOT to:
TrueVow Connect™ is a professional referral network platform that facilitates connections between attorneys (attorney-to-attorney referrals) and between attorneys and medical providers (attorney-to-medical-provider referrals). Connect™ operates as an introductory platform only ("mere conduit"); TrueVow does not participate in fee splits, provide legal advice, or guarantee referral acceptance.
CONNECT is designed to comply with:
CONNECT™ does NOT:
CONNECT™ only provides: Directory/platform services, introduction facilitation, and technology tools for managing referrals. Attorneys make all professional decisions and are solely responsible for compliance with all bar rules and regulations.
Data Collection Model:
Firm agrees NOT to:
FEDERAL ANTI-KICKBACK STATUTE (42 U.S.C. § 1320a-7b): Any payment between attorneys and medical providers for referrals is a CRIMINAL VIOLATION with severe penalties:
PROHIBITED: NO payments, NO fee arrangements, NO reciprocal referrals, NO "marketing fees" or "administrative fees" between attorneys and medical providers.
CONNECT Architecture: CONNECT is a pure directory/introduction platform. NO payment processing between attorneys and medical providers. All fee arrangements (if any) must be entered into OUTSIDE CONNECT platform.
Issues OpenTimestamps blockchain certificate per interaction. Proves zero-knowledge compliance. Verifiable at https://verify.truevow.law.
🔒 Blockchain Transparency: Every interaction receives a cryptographic proof stored on the Bitcoin blockchain. This provides immutable verification of our zero-knowledge architecture and compliance practices.
TrueVow does not file pleadings, execute settlements, or appear in court.
All "unlimited" usage is subject to fair-use caps (currently 5,000 telephony minutes per seat per month) and computational limits adjustable without notice. Overage charged at pass-through vendor cost + 10%.
6.1 TrueVow Ownership. TrueVow Global Technologies Holdings Ltd. (Nevis) retains all right, title, and interest in and to the Services, including all Intellectual Property Rights, including but not limited to:
No title or ownership is transferred to Firm.
6.2 Firm Data Ownership. Firm retains all right, title, and interest in its Firm Data. TrueVow claims no ownership, except the limited, non-exclusive, royalty-free license necessary to provide the Services.
6.3 Feedback License. Firm grants TrueVow a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use any feedback, suggestions, or feature requests for any purpose, without compensation or attribution.
6.4 No Implied Licenses. Except as expressly stated herein, no license or right is granted by either party, by implication, estoppel, or otherwise.
6.5 Restrictions on Use. Firm may NOT: copy, modify, create derivative works, reverse engineer, remove trademarks, use our IP to create competing services, or scrape data from our platform.
7.1 Mutual Obligations. Each party shall: (a) protect the other's Confidential Information using at least the same degree of care as for its own confidential information (but no less than reasonable care); (b) use Confidential Information solely to perform obligations under this Agreement; and (c) disclose only to employees, contractors, or agents with a need to know, who are bound by confidentiality obligations.
7.2 Privilege Protection. The parties intend that any disclosure of attorney-client privileged or work-product-protected information to TrueVow be made solely for the purpose of facilitating the Services and shall be subject to the limited waiver protections of Federal Rule of Evidence 502(d) and analogous state rules. TrueVow shall not be deemed a co-client or joint client.
7.3 Assertion of Privilege (Best Efforts, No Liability). If Provider receives a subpoena, court order, or other legal process seeking disclosure of Firm's Confidential Information, Provider will use commercially reasonable efforts to: (a) notify Firm promptly (unless prohibited by law); (b) provide Firm with a reasonable opportunity to oppose the disclosure; and (c) assert applicable privileges and protections at Firm's written request and expense. Limitations: TrueVow is not a law firm and does not provide legal advice; TrueVow makes no representation regarding the validity or enforceability of any privilege assertion; Firm shall indemnify and hold TrueVow harmless from all costs, fees, sanctions, or liabilities arising from privilege assertions made at Firm's request; TrueVow shall not be liable for any failure to assert privilege, waiver of privilege, or adverse ruling resulting from TrueVow's cooperation with legal process; if compliance with legal process would require TrueVow to incur costs exceeding $5,000, TrueVow may comply with the legal process unless Firm posts a bond or deposits funds sufficient to cover all anticipated costs and legal fees.
7.4 Exclusions. Obligations do not apply to information that: (a) is publicly known through no wrongful act; (b) was already known prior to disclosure; (c) is independently developed; or (d) is required by law to be disclosed.
8.1 Default Zero-Retention Policy. By default, TrueVow does not store call audio, transcripts, PII, PHI, Social Security Numbers, financial data, or other sensitive client data beyond the session duration. Only anonymized booking metadata (timestamp, practice area, consent status, phone number) is transmitted to Firm.
8.2 Optional 7-Day Retention (Opt-In). Upon Firm's explicit election ("Retention Toggle"), TrueVow may retain call recordings and transcripts for up to seven (7) calendar days. No sensitive PII (as defined in Schedule C) is stored, even when enabled. Firm acknowledges that:
8.3 Deletion. All retained data is irretrievably deleted after seven (7) days. Upon termination, Firm has a seven (7)-day window to export data; thereafter, all data shall be permanently deleted unless a litigation hold is received.
8.4 No Business Associate. TrueVow is not a "Business Associate" under HIPAA unless a separate signed BAA exists.
8.5 Breach Notification (Best Efforts Only). TrueVow will use commercially reasonable efforts to notify Firm's designated security contact within seventy-two (72) hours of becoming aware of any unauthorized access to, acquisition of, or disclosure of Customer Data, provided that:
8.6 Sub-Processors (Flexible, Category-Based Approach - No Liability for Third Parties).
(a) Living List (Indicative, Not Exhaustive): TrueVow maintains a current list of sub-processors at https://truevow.law/subprocessors. This list is indicative and non-exhaustive and reflects vendors actively processing Customer Data as of the last update date. The list is updated regularly but may not reflect all operational vendors at any given time. Firm acknowledges that: TrueVow does not control the Sub-Processors' systems, security practices, or operations; TrueVow is a customer of the Sub-Processors, not their owner, controller, or parent company; TrueVow cannot guarantee the performance, security, or availability of Sub-Processor services; Firm's exclusive remedy for Sub-Processor failures lies directly against the Sub-Processor under their own terms and limitations of liability.
(b) Pre-Authorized Categories (No Notice Required): Firm pre-authorizes TrueVow to engage additional sub-processors in the following categories without prior notice, provided such vendors meet security standards (SOC 2 Type II, ISO 27001, or equivalent) and do NOT process call audio, transcripts, or customer PII: (i) Development tools (code editors, version control, CI/CD pipelines, testing frameworks); (ii) Infrastructure management (load balancers, edge computing, DNS, SSL/TLS, container orchestration); (iii) Monitoring and logging (error tracking, performance analytics, observability platforms); (iv) Internal operations (collaboration tools, HR systems, accounting software, documentation platforms); (v) Network security (firewalls, DDoS protection, WAF, intrusion detection).
(c) 30-Day Notice Required (High-Risk Vendors): TrueVow will use commercially reasonable efforts to provide 30 days' written notice before adding new sub-processors that: (i) process call audio or transcripts; (ii) process customer PII (name, phone, email) beyond ephemeral routing; (iii) store customer data >24 hours; (iv) have access to unencrypted customer data. If Firm objects within 15 days, Firm's exclusive remedy is to terminate this Agreement upon 30 days' written notice. Failure to provide notice or update the list does NOT constitute a breach of this Agreement and does NOT create any liability.
(d) Operational Flexibility: TrueVow may engage unlisted vendors for: (i) emergency purposes (failover, incident response, disaster recovery); (ii) operational purposes within pre-authorized categories; (iii) vendors that do NOT process customer data. Using an unlisted vendor does NOT violate this Agreement and does NOT constitute a breach, provided the vendor meets security standards.
(e) Pass-Through Terms: All Sub-Processors (listed or unlisted) are governed by their respective terms of service, privacy policies, data processing agreements, and service level agreements, which are incorporated herein by reference.
(f) No Liability for Sub-Processor Acts: TRUEVOW SHALL NOT BE LIABLE for any act, omission, error, breach, data loss, security incident, outage, or failure of any Sub-Processor (listed or unlisted), including but not limited to: hosting provider outages or data loss; telephony provider call quality or delivery failures; payment processor errors or fraud; authentication provider breaches or downtime; speech processing tool inaccuracies or failures; database provider data loss or corruption; CDN/network provider performance issues; development tool outages; monitoring tool failures.
(g) Force Majeure Extension: Any Sub-Processor failure shall be deemed a force majeure event excusing TrueVow's performance to the extent affected by such failure.
(h) No Breach for Unlisted Vendors: Firm acknowledges and agrees that: (i) the sub-processor list is indicative, not exhaustive; (ii) TrueVow may use unlisted vendors for operational purposes without violating this Agreement; (iii) failure to list a vendor does NOT constitute a breach and does NOT create any liability; (iv) TrueVow will use commercially reasonable efforts to keep the list current, but operational flexibility is preserved.
8.7 Zero-Knowledge Cache. For performance optimization, we may temporarily cache keywords using SHA-256 hashed keys (raw text never stored), TTL ≤ 900 seconds, allkeys-lru eviction, purged before call termination. No persistent storage occurs.
8.8 Recording-Consent Indemnity. Firm indemnifies TrueVow for any violation of state recording-consent laws if the Retention Toggle is enabled.
8.9 Cross-Border Transfers. Data may be transferred globally. Such transfers are safeguarded by Standard Contractual Clauses (where applicable) and vendor DPAs.
No monthly fees. No upfront costs.
| Service | Fee (USD) |
|---|---|
| Qualified Booking | $29.00 |
| Settlement Report | $49.00 |
| Initial Draft Packet | $19.00 |
9.2 Earned on Delivery. Fees become non-cancellable and fully earned only when TrueVow delivers a Booking, Report, or Document to Firm's dashboard. No prepayment is ever accepted or required.
9.3 Free Bookings – 11 Standard. New customers receive 11 free Qualified Bookings; must be used within 12 months; non-transferable, non-refundable, non-cashable.
9.4 Founding Member Pricing Lock. $25 per Qualified Booking locked until July 4, 2026 minimum; may be extended at TrueVow's sole discretion.
9.5 Founding Member Activity Gate. To retain 3 free monthly bookings, Firm must each month satisfy ONE of:
Failure for 3 consecutive months → permanent loss of free bookings and $25 rate reverts to standard after 12-month grace period; status cannot be reinstated.
9.6 Payment Methods. Payments processed by TrueVow Global Tech FZE LLC (UAE) via SWIFT wire, Visa/Mastercard/Amex, or ACH (via third-party processor).
9.7 Taxes. All fees are exclusive of taxes. Firm is solely responsible for determining, reporting, and remitting any applicable taxes.
9.8 Late Payments. 1.5% per month (or maximum legal rate) on balances > 30 days overdue; service suspended after 60 days; collection fees borne by Firm.
9.9 Dispute Window. 15-day written dispute from invoice date to billing@truevow.law; failure = irrevocable acceptance.
9.10 Billing Cycle. Monthly, in arrears. Invoices issued 1st of each month. Payment due within 15 days.
9.11 Price Changes. 60 days' written notice for material changes. Founding Members exempt from price increases.
10.1 Fair-Use Cap. 5,000 telephony minutes per seat per month; overage charged at pass-through vendor cost + 10%.
10.2 No Sensitive Data. Firm shall not upload Social Security Numbers, credit-card data, handwritten medical charts, full medical records, or any CORE (special-category) personal data beyond standard intake fields (as defined in Schedule C).
10.3 Prohibited Acts include:
10.4 Monitoring & Enforcement. We may investigate, suspend, or terminate immediately for any violation that, in our reasonable judgment, creates legal, regulatory, or reputational risk.
10.5 Collection-Fee Pursuit. Firm indemnifies TrueVow for all collection costs, attorneys' fees, and interest arising from late or disputed payments.
11.1 Limited Warranty (Heavily Disclaimed).
(a) 30-Day Conformance: TrueVow warrants that the Core Logic of the Services (excluding all Ancillary ML Tools, Sub-Processor services, and third-party integrations) will materially conform to the published feature set for thirty (30) days following Firm's first login, provided that: Firm uses the Services in accordance with the Documentation; Firm does not modify, reverse engineer, or misuse the Services; the non-conformance is reproducible and verifiable by TrueVow; and Firm reports the non-conformance in writing within the 30-day period.
(b) Exclusive Remedy: Firm's sole and exclusive remedy for breach of this warranty is, at TrueVow's option: correction of the non-conforming Service within a commercially reasonable time, OR refund of fees paid for the non-conforming Service in the 30 days preceding the claim, OR termination of this Agreement and refund of fees paid in the preceding 30 days.
(c) No Warranty For: This warranty does not apply to: Ancillary ML Tools (ElevenLabs, Cartesia, DeepGram, Fast Whisper, Silero, etc.); Sub-Processor services (AWS, Twilio, Stripe, Auth0, Supabase, etc.); third-party integrations, APIs, or data sources; public docket data displayed in TrueVow SETTLE; blockchain certificates issued via TrueVow VERIFY; any Output generated by TrueVow DRAFT (documents are drafts only); performance, speed, or latency; compatibility with Firm's systems or software; data accuracy, completeness, or legal sufficiency; compliance with any ethics rule, bar regulation, or law; or any feature, function, or capability not expressly documented in writing by TrueVow.
(d) No Implied Warranties: THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
(e) No Liability After 30 Days: After the 30-day warranty period, the Services are provided "AS IS" with NO WARRANTY WHATSOEVER.
11.2 EXPLICIT DISCLAIMERS. Except as stated in Section 11.1, ALL WARRANTIES ARE DISCLAIMED, including MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY OF PUBLIC-DOCKET DATA, AND COMPLIANCE WITH ANY ETHICS RULE OF ANY JURISDICTION.
11.2.1 SETTLE-Specific Disclaimers. With respect to TrueVow SETTLE™ specifically:
11.3 No-Conversion Disclaimer. TrueVow does not guarantee:
11.4 Bar-Rules Reminder. Firm retains full professional discretion to accept/decline clients, conduct conflicts checks, determine fees, and comply with all bar rules.
11.5 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TrueVow's aggregate liability for all claims shall not exceed the greater of (i) $348 or (ii) total fees paid by Firm in the three (3) months immediately preceding the event.
11.6 Excluded Damages. Indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, revenue, business interruption, or client goodwill, are excluded.
11.7 Exclusions from Cap. The cap does not apply to (i) IP indemnity obligations, (ii) confidentiality breaches, or (iii) gross negligence or wilful misconduct.
12.1 TrueVow Indemnity (IP Infringement Only, Subject to Caps).
(a) Scope: Provider shall defend Customer against third-party claims that the Core Logic of the Services (excluding Ancillary ML Tools, Sub-Processor services, third-party integrations, and all Output) infringes a valid, enforceable U.S. patent, registered U.S. copyright, or registered U.S. trademark, provided that Customer: gives prompt written notice (within 10 business days of receiving the claim); grants Provider sole and exclusive control of the defense and all settlement negotiations; provides full cooperation at Provider's expense; makes no admissions, settlements, or agreements without Provider's prior written consent.
(b) Exclusions (No Indemnity): Provider has no indemnity obligation for claims arising from: Ancillary ML Tools (ElevenLabs, Cartesia, DeepGram, Fast Whisper, Silero, etc.); Sub-Processor services (AWS, Twilio, Stripe, Auth0, GitHub, etc.); third-party data sources, APIs, or integrations; Customer Data, Firm configurations, or custom scripts; modifications, combinations, or uses of the Services not authorized by Provider; use of the Services in violation of this Agreement; compliance with Customer's specifications or requests; use of the Services after Provider notifies Customer to cease due to infringement; or settlement or admission made without Provider's written consent.
(c) Liability Cap: Provider's aggregate liability under this Section 12.1, including all defense costs, settlements, and damages, shall not exceed the greater of: the fees paid by Customer in the three (3) months preceding the claim, OR Five Hundred U.S. Dollars ($500 USD) one-time per year.
(d) Remedies: If the Services are (or in Provider's reasonable opinion, are likely to be) held to infringe, Provider may, at its sole option and expense: procure the right for Customer to continue using the Services, OR replace or modify the Services to make them non-infringing (even if this reduces functionality), OR terminate this Agreement and refund fees paid in the preceding three (3) months. Provider has no obligation to select any particular remedy and may select the least costly option.
(e) Exclusive Remedy: THIS SECTION 12.1 STATES PROVIDER'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR ANY INTELLECTUAL PROPERTY INFRINGEMENT CLAIM.
12.2 Firm Indemnity. Firm shall defend TrueVow against any claim arising from:
12.3 Bar-Rules Indemnity. Firm indemnifies TrueVow against claims arising from violation of state bar rules, unauthorized practice of law, conflicts of interest, malpractice allegations, or recording-consent violations (if Retention Toggle enabled).
12.4 Procedure. Prompt written notice, sole control of defence (provided settlement does not admit fault or impose obligations on indemnified party), reasonable cooperation.
13.1 Eligibility. To qualify, you must:
13.2 Founding Member Benefits
13.3 Activity Requirement. To maintain status, meet ONE of the following each month:
13.4 Loss of Status. If you fail to meet the activity requirement for 3 consecutive months, you will permanently lose 3 FREE monthly bookings, retain $25 rate for 12 months (then revert to standard), and lose priority access. Status cannot be reinstated.
14.1 Independent Contractor. Partners/Affiliates are not employees, agents, or representatives of TrueVow.
14.2 No Binding Authority. They may NOT negotiate pricing, amend terms, or collect payments on TrueVow's behalf.
14.3 Commission Rules. Commission paid after referred customer completes first paid month; Week-11 gate; denial for fraud, self-referral, or chargeback.
14.4 Tax Reporting. 1099-NEC (U.S.) or 1042-S (non-U.S.) for commissions > $600/year; recipient solely responsible for taxes.
14.5 Non-Exclusive. Programs are non-exclusive and terminable at will; no territory restrictions.
15.1 Cancellation. 48-hour written notice to cancel@truevow.law; account closed after final invoice.
15.2 No-Refund Rule. All payments final except:
15.3 Free Bookings Forfeited. Unused free bookings have no cash value and are forfeited on cancellation.
15.4 TrueVow's Right to Terminate. TrueVow may suspend or terminate your account immediately if you violate these Terms, have overdue balances >60 days, engage in fraud/abuse, violate bar rules, or if required by law. All outstanding charges become immediately due.
16.1 No Guarantee of Client Conversion. TrueVow provides lead qualification and appointment scheduling only. We do NOT guarantee that bookings will attend consultations, that consultations will convert to clients, or any specific revenue or outcomes.
16.2 You Retain Professional Judgment. TrueVow's qualification questions are suggestions only. You retain full discretion to accept/decline clients, conduct conflicts checks, determine fees, and comply with bar rules.
16.3 No Attorney-Client Relationship. TrueVow does NOT create an attorney-client relationship between you and any caller. The relationship is formed solely through your engagement and retention agreement.
16.4 Compliance with Bar Rules. You are solely responsible for ensuring your use complies with ABA Model Rules, state bar rules, advertising regulations, fee-sharing prohibitions, and confidentiality obligations.
17.1 Term. Month-to-month; either party may terminate with thirty (30) days' written notice.
17.2 Termination for Cause. Either party may terminate immediately for material breach if the breaching party fails to cure within ten (10) days after written notice.
17.3 Post-Termination Data. Seven (7)-day export window after termination; then irretrievable deletion unless a litigation hold is received.
17.4 Survival. Sections 6 (IP), 7 (Confidentiality), 8 (Data), 11 (Warranties/Cap), 12 (Indemnity), 19 (Governing Law & Arbitration), and any accrued payment obligations survive termination.
18.1 U.S. OFAC. Firm represents it is not located in, or controlled by any person in, any embargoed or sanctioned territory (including Cuba, Iran, North Korea, Syria, Crimea).
18.2 EAR & ITAR. Firm will not export, re-export, or use the Services in violation of U.S. Export Administration Regulations or ITAR.
19.1 Governing Law. This Agreement shall be governed by the substantive laws of Switzerland, excluding (a) its rules on private international law (PILA), and (b) the United Nations Convention on Contracts for the International Sale of Goods (CISG).
19.2 Mandatory Arbitration. Any dispute that cannot be resolved informally within thirty (30) days shall be finally settled by confidential arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC) by one (1) arbitrator.
19.3 Seat and Language. The legal seat of arbitration shall be Zurich, Switzerland; the language shall be English.
19.4 Enforceability. The arbitral award shall be final, binding, and enforceable in any court, including U.S. federal and state courts under the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards.
19.5 Waivers. The parties expressly waive: (a) trial by jury; (b) class, collective, consolidated, or representative actions; and (c) U.S.-style discovery.
19.6 Interim Relief. Either party may seek interim injunctive relief from the Commercial Court of the Canton of Zurich to prevent immediate irreparable harm pending arbitrator appointment.
19.7 Cost Allocation. Each party shall bear its own legal fees and half of arbitration costs; however, the prevailing party shall be entitled to recover reasonable attorneys' fees and expenses as determined by the arbitrator.
19.8 Change-Notice Rule. 60-day e-mail + website banner for material changes; continued use = acceptance.
20.1 No Liability for Employees, Contractors, or Outsourced Services.
(a) Independent Contractors: TrueVow engages employees, independent contractors, consultants, and outsourced service providers to perform various functions related to the Services. Firm acknowledges that: TrueVow does not guarantee the performance, qualifications, or conduct of any individual; TrueVow is not liable for any errors, omissions, negligence, misconduct, or criminal acts of any employee, contractor, or service provider; all liability for such acts is limited to the contractual remedies (if any) available to TrueVow against such individuals or entities.
(b) Pass-Through of Risks: To the maximum extent permitted by law, TrueVow disclaims all liability for: hiring, supervision, training, or retention decisions; background check failures or negligent hiring claims; unauthorized access by employees or contractors; data theft, fraud, or sabotage by current or former personnel; outsourced development, QA testing, or support services.
(c) No Vicarious Liability: Firm waives any claim of vicarious liability, respondeat superior, or principal-agent liability against TrueVow for acts of any person performing services on TrueVow's behalf.
20.2 No Liability for Hosting, Infrastructure, or Network Providers.
(a) Third-Party Infrastructure: The Services are hosted on and transmitted through infrastructure owned and operated by third parties, including but not limited to: Cloud providers: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure; Content delivery networks (CDNs): Cloudflare, Fastly, Akamai; Database providers: Supabase, PlanetScale, AWS RDS; Telephony providers: Twilio, Bandwidth, SignalWire; Internet backbone providers, ISPs, and telecommunications carriers.
(b) No Control or Liability: TrueVow does not own, operate, or control any of the foregoing infrastructure and shall not be liable for: outages, downtime, or service degradation; data loss, corruption, or unavailability; security breaches, DDoS attacks, or unauthorized access; routing errors, packet loss, or latency; force majeure events (natural disasters, power failures, fiber cuts, etc.); compliance failures, regulatory violations, or legal process affecting infrastructure providers.
(c) Exclusive Remedy: Firm's exclusive remedy for infrastructure failures is to pursue claims directly against the applicable hosting or infrastructure provider under their terms of service.
(d) SLA Exclusions: All uptime commitments, service level agreements, and performance guarantees are subject to and limited by the availability and performance of third-party hosting and infrastructure providers. TrueVow's 99.5% uptime commitment (if any) excludes: third-party infrastructure outages (AWS, GCP, Azure, Cloudflare, etc.); ISP or telecommunications carrier failures; DDoS attacks or security incidents affecting infrastructure providers; force majeure events; scheduled maintenance by infrastructure providers (with or without notice).
20.3 General Limitation for Events Outside TrueVow's Control.
TrueVow shall not be liable for any failure, delay, error, or deficiency in the Services, or any loss, damage, or expense incurred by Firm, to the extent caused by or resulting from:
(a) Third Parties: Sub-processors, vendors, suppliers, or service providers; hosting, cloud, CDN, or infrastructure providers; telephony, internet, or telecommunications carriers; payment processors, authentication providers, or SaaS tools; open-source software, libraries, or dependencies.
(b) Personnel: Employees, contractors, consultants, or agents (current or former); hiring, training, supervision, or retention decisions; unauthorized access, fraud, theft, or sabotage by personnel.
(c) Technology Failures: Hardware failures, software bugs, or compatibility issues; security vulnerabilities, zero-day exploits, or cyberattacks; data loss, corruption, or unavailability; network outages, routing errors, or packet loss.
(d) External Events: Force majeure (natural disasters, pandemics, war, terrorism, etc.); government action, sanctions, legal process, or regulatory changes; power failures, fiber cuts, or ISP outages; DDoS attacks, security incidents, or malicious traffic.
(e) Customer Actions: Firm's systems, network, configuration, or integration issues; failure to pay fees, update payment methods, or maintain account; violation of this Agreement, acceptable use policies, or Documentation; reliance on Output, data, or reports without independent verification.
FOR ALL OF THE FOREGOING, TRUEVOW'S LIABILITY IS EXPRESSLY DISCLAIMED AND EXCLUDED.
21.1 Entire Agreement. This Agreement constitutes the entire agreement and supersedes all prior agreements. Any amendment must be in writing signed by both parties. Electronic signatures and click-wrap acceptance are binding.
21.2 Severability. If any provision is held invalid, the remaining provisions shall remain in full force; the invalid clause shall be reformed to the minimum extent necessary to achieve the parties' intent.
21.3 No Waiver. No waiver shall be deemed a waiver of any subsequent breach. Failure to enforce any right does not constitute a waiver.
21.4 Assignment. TrueVow may assign to a successor in merger or asset sale; Firm may not assign without prior written consent, except to a successor firm that assumes obligations in writing.
21.5 Force Majeure. Cyber-attack, third-party API outage, natural disaster, pandemic, sanctions, or any event beyond reasonable control excuses performance.
21.6 Counterparts. This Agreement may be executed in counterparts, each deemed an original. Electronic signatures are binding.
21.7 Survival. Sections 6 (IP), 7 (Confidentiality), 8 (Data), 11 (Limitation of Liability), 12 (Indemnification), 19 (Arbitration), and any accrued payment obligations survive termination.
22.1 Legal Notices must be in English and delivered by nationally recognised overnight courier or certified mail to:
TrueVow Legal, c/o TrueVow Global Tech FZE LLC (UAE), Dubai South, Dubai, UAE, or legal@truevow.com (operational notices only).
22.2 Deemed Given. 24 hours after email or 3 days after mailing.
For questions about these Terms of Service, contact us at:
Living Document – Last Updated: November 4, 2025
Full list available at: https://truevow.law/subprocessors
| Provider | Function | Jurisdiction |
|---|---|---|
| ElevenLabs | Text-to-Speech Synthesis | USA |
| Cartesia | Audio Generation | USA |
| DeepGram | Speech-to-Text + Agent Builder | USA |
| Silero | VAD + ASR | USA |
| Fast Whisper | Accelerated Speech-to-Text | USA |
| Auth0 (Okta) | OAuth, SSO, Identity Management | USA |
| Supabase | Managed PostgreSQL Database | USA |
| PlanetScale | MySQL Database | USA |
| Redis Labs | Caching, Query Optimization | USA |
| n8n | Data Routing, Workflow Automation | Germany |
| LangGraph | Data Transformation | USA |
| Cloudflare | CDN, DNS, WAF, Edge Computing | Global |
| Amazon Web Services (AWS) | Cloud Infrastructure, API Gateway | USA |
| Fastly | CDN Delivery | USA |
| Vercel | Front-End Hosting | USA |
| GitHub | Source Code Hosting, CI/CD | USA |
| Cursor | AI-Assisted IDE (DevOps) | USA |
| Sentry | Error Logging, Observability | USA |
| Datadog | System Monitoring, Metrics | USA |
| PagerDuty | Incident Management | USA |
| Twilio | Telephony, SMS | USA |
| Stripe | Payment Processing | USA / Ireland |
| LawPay | Legal Payment Processing | USA |
| Backblaze B2 | Object Storage (Opt-In) | USA |
Disclaimer: "These services are used only for operational efficiency and infrastructure. None influence legal decision logic."
(Incorporated by Reference from Section 5.2)
All such tools are used exclusively for non-legal, operational purposes and do not influence legal decision logic.
Firm shall not upload or cause to be processed:
⚠️ Critical Notice: Even with 7-day retention enabled, such data cannot be stored. Attempting to inject it voids all warranties and triggers indemnification under Section 12.2.